Is every item unique?
Yes — most pieces are one of one. When it's in someone's cart, the site shows “Someone wants me” until their hold ends or they check out.
No accordion · no digging
Questions, answered at a glance
22 quick cards — grouped by topic so you can scan the whole closet story in one scroll. Everything below is the answer; nothing to expand.
Shopping the closet
One-of-a-kind pieces, real holds, no games.
How long is my cart hold?
Adding to cart reserves the item for 3 hours so you have time to decide — not forever, not five minutes.
What if my hold expires?
The item goes back on the rack for others. Your cart keeps the listing, but it's no longer reserved — checkout fast if you still want it.
Someone else grabbed it first?
First hold wins. Refresh the shop — new pieces drop often, and Clear the Rack deals move quickly.
How do sizes work?
Each listing shows the exact size on that tag. No mystery “fits like a…” — what you see is what ships or waits on the porch.
Checkout & payment
Three paths, all straightforward.
How can I pay?
Pay now online (porch pickup), pay when you pick up (Venmo, card tap, or cash), or ship anywhere in the US with $8 flat-rate shipping.
Do I need an account?
Nope. Guest checkout on the web. Just email and phone so we can reach you about your order.
Pay later at the porch?
Reserve online, inspect in person, then pay when you're happy. Perfect if you want to try on before committing.
Is online payment secure?
Card payments run through Stripe. We never store your card number on our servers.
Shipping nationwide
Summerville roots, US-wide reach.
How much is shipping?
$8 flat rate for your whole order — one box, anywhere in the United States.
When will it ship?
We pack orders with care and ship as soon as possible after payment. You'll get details by email once it's on the way.
I'm not in South Carolina.
That's fine — most of the closet ships. Condition notes and measurements are in every listing so you can buy with confidence.
I'm local — skip shipping?
Choose porch pickup at checkout. Summerville-area friends can also book a private rack visit to browse in person.
Visits & pickup
Small shop energy, by appointment.
Where is pickup?
Porch pickup in Summerville, SC. After you order, we'll confirm your window by email.
Can I browse in person?
Yes — book a one-hour private visit. Racks are laid out for you (bring a friend). Address shared after confirmation.
Visit vs online shop?
The website and app show what's live right now. Visits let you touch, try on, and hunt in real life — best of both.
Condition & peace of mind
Honest notes, no surprises.
What does NWT mean?
New With Tag — never worn, tag still attached. NWOT is new without the tag; Pre-loved has been worn gently.
Will it look like the photos?
We photograph real items — flaws included. Read the description; that's the contract between us.
Exchanges or returns?
Within 3 days of pickup or delivery: exchange or store credit if unworn and same condition (tags on when applicable).
App & reminders
Shop from the couch or the coffee line.
Is there an app?
Yes — iOS and Android apps tie into the same inventory and cart as the website. Links on our App page.
Hold reminders?
Turn on notifications in the app (or add email at checkout) — we'll nudge you about an hour before a hold expires.
App vs website cart?
Same shop, same rules. A hold in the app is the same reservation system as the site.
Still stuck?
We're a real small shop — not a chatbot maze. Reach out and a human will answer.