Help & support
Questions about an order, the iOS app, pickup in Summerville, or shipping? You're in the right place.
Contact us
Send a message—we reply as soon as we can (usually within one business day).
Go to contact formBrowse in person
Local to Summerville? Visit us downtown at 123 S. Cedar Street — try pieces on, browse the racks, and take favorites home the same day.
Visit the storeCart & “Someone wants me”
When someone adds a piece to their cart, others may see “Someone wants me” — it’s a heads-up that there’s interest, not a lock. Anyone can still check out; whoever completes purchase first gets the piece. If it sells, we remove it from other carts. No account needed — we use your browser or device to remember your cart.
- “Someone wants me” means another shopper has the piece in their cart — not that it’s locked.
- First checkout wins — pay when you’re ready.
- If someone else buys an item, it’s removed from your cart the next time you open it.
Orders & how it works
Pickup windows, shipping flat rate, and condition notes are explained here.
FAQ — quick answers · How it worksPrivacy
How we handle personal information on the website and app.
Privacy policyCondition & sales
Pre-loved items are described honestly. All sales are final. Once you purchase, we can't accept returns or exchanges. Condition notes and photos are honest so you know what you're getting.
Disclaimer & policies