Help & support
Questions about an order, the iOS app, pickup in Summerville, or shipping? You're in the right place.
Contact us
Send a message—we reply as soon as we can (usually within one business day).
Go to contact formBrowse in person
Local to Summerville? Book a one-hour private visit — I lay out the racks and you browse at your pace. Bring a friend if you like.
Book a visitCart reservations & reminders
When you add something to your cart, we reserve it for you for 3 hours — others see "Someone wants me" and can't take it while your reservation is active. In the iOS app, allow notifications and we'll remind you about an hour before the reservation ends. After 3 hours, the item stays in your cart, but it's no longer reserved: other shoppers can add it, and whoever checks out first gets it. If it sells, we'll remove it from your cart the next time you open it. No account needed — we use your browser or device to remember your cart.
- In the iOS app, allow notifications and we'll remind you about 1 hour before your 3-hour reservation ends.
- After the reservation ends, items stay in your cart but are no longer reserved.
- If someone else buys an item, it is removed from your cart the next time you open it.
Orders & how it works
Pickup windows, shipping flat rate, reservations, and condition notes are explained here.
How it worksPrivacy
How we handle personal information on the website and app.
Privacy policyCondition & returns
Pre-loved items are described honestly. Exchanges or store credit are available within 3 days of pickup or delivery — items must be unworn and in original condition.
Disclaimer & policies